Frequently Asked Questions

Question 1

What is Lookinsure?

Accepted Answer

Lookinsure is a UAE-based online insurance aggregator, founded in 2023, that lets you compare and buy car, health, and pet insurance from over 30 licensed insurers in one place. It's built to make choosing cover faster, more transparent, and easier to understand than shopping insurer by insurer.

Question 2

Is Lookinsure legit and properly licensed?

Accepted Answer

Yes. Lookinsure is regulated by the Government of Dubai (registration #2314479) and by the Central Bank of the UAE (registration #19), and it partners only with insurers licensed in the UAE. All payments run through secure bank gateways, so quotes and purchases made through Lookinsure are backed by verifiable, regulated cover.

Question 3

Is Lookinsure free to use, and how does it make money?

Accepted Answer

Comparing and getting quotes on Lookinsure is completely free, with no hidden fees added to your premium. Like most insurance brokers and comparison platforms, Lookinsure is compensated by its insurance partners when a policy is purchased through the site — so the price you pay is simply the insurer's own price.

Question 4

How many insurance companies does Lookinsure work with?

Accepted Answer

Lookinsure partners with 30+ licensed insurance companies in the UAE, including names like Orient Insurance, Tokio Marine, RAK Insurance, Methaq, and SALAMA Takaful. Working with multiple insurers lets you compare real prices and coverage side by side, rather than accepting the first quote from a single provider.

Question 5

What is Lookinsure's contact number, and how can I reach support?

Accepted Answer

The fastest way to reach Lookinsure is via WhatsApp at +971 58 560 9373, where the support team is available 24/7. You can also send an email or fill in the contact form on the Contact Us page, and a member of the team will follow up directly.

Question 6

Where is Lookinsure based?

Accepted Answer

Lookinsure is headquartered in Dubai, UAE, at Unit 1020, Park Lane Tower, Business Bay — a short drive from Downtown Dubai and DIFC. Most customers never need to visit in person, since quotes, purchases, and policy support are all handled online or through WhatsApp and email.

Question 7

What payment methods does Lookinsure accept, and can I pay in installments?

Accepted Answer

Lookinsure accepts Visa, Mastercard, Apple Pay, Google Pay, and Magnati for one-time payments. If you'd rather spread the cost, Tabby and Tamara let you split your premium into interest-free installments at checkout, with no extra fees added for choosing to pay over time.

Question 8

Can I buy insurance through Lookinsure both online and offline?

Accepted Answer

Yes. You can complete your entire purchase online in a few minutes, comparing quotes and paying through Lookinsure's website. If you prefer human support, the team is also reachable by WhatsApp, email, or phone to help you buy the same policies offline with guided assistance.

Question 9

Is Lookinsure support available 24/7?

Accepted Answer

Yes, Lookinsure's customer support team is available 24/7 to help with quotes, purchases, claims guidance, and policy questions. WhatsApp is the quickest channel for urgent queries, while email and the contact form work well for less time-sensitive requests that don't need an immediate reply.

Question 10

How does Lookinsure keep my information private?

Accepted Answer

Lookinsure only shares the personal details needed to generate your quote or issue your policy with the relevant insurance partner, and never sells your data to third parties. Every payment runs through secure, encrypted bank gateways, and you can opt out of marketing emails or promotional messages at any time.

Question 11

Is car insurance mandatory in the UAE?

Accepted Answer

Yes. UAE federal traffic law requires every vehicle to carry at least third-party liability insurance before it can be registered or driven legally, and driving without a valid policy carries fines and vehicle impoundment. Most drivers choose comprehensive cover for wider protection beyond the legal minimum.

Question 12

What's the difference between third-party and comprehensive car insurance?

Accepted Answer

Third-party insurance is the legal minimum — it only covers damage or injury you cause to others, not your own car. Comprehensive insurance covers your own vehicle too, including accidental damage, theft, and fire, and is the better choice if your car is financed or you want broader protection.

Question 13

How much does car insurance cost in the UAE?

Accepted Answer

Car insurance cost in the UAE depends mainly on your car's value, make and model, age, engine size, and your driving and claims history, along with whether you choose third-party or comprehensive cover. Compare live quotes from multiple UAE insurers on Lookinsure to see the actual price for your car in seconds.

Question 14

Can I pay for car insurance in installments?

Accepted Answer

Yes. Lookinsure lets you split your car insurance premium into interest-free installments through Tabby or Tamara at checkout, with no added fees for paying over time. You can also pay in full using Visa, Mastercard, Apple Pay, Google Pay, or Magnati.

Question 15

Will my motor insurance be updated in the RTA system?

Accepted Answer

Yes. Once you complete your purchase, your insurer submits your policy details directly to the RTA traffic system, so your car's insurance record is updated automatically — no extra paperwork required from you. You can also download your certificate instantly from your Lookinsure account for your own records or Mulkiya renewal.

Question 16

How do I claim on my car insurance after an accident?

Accepted Answer

Report the accident to the police immediately if there's injury, a dispute over fault, or damage that can't be settled on the spot, since most UAE insurers require a police report to process a claim. Then contact your insurer's claims line with your policy number — Lookinsure's support team can guide you through the process.

Question 17

Is health insurance mandatory in the UAE?

Accepted Answer

Yes. Health insurance is a legal requirement across all emirates in the UAE, and employers or sponsors must provide cover for every resident, including domestic workers and dependents. Going without valid cover can mean visa renewal delays and fines of up to AED 500 a month per uninsured dependent.

Question 18

How much does health insurance cost in the UAE?

Accepted Answer

Dubai's mandatory Essential Benefits Plan, the cheapest legal option, typically costs between AED 500 and AED 700 per person a year. Private plans with wider hospital networks and outpatient cover usually range from AED 1,500 to AED 8,000+ annually, depending on your age, coverage limit, and network.

Question 19

How can I check my health insurance status in the UAE?

Accepted Answer

You can check your active health insurance policy by entering your Emirates ID number on your emirate's health authority portal — DHA's website for Dubai or DoH's for Abu Dhabi — which shows your current insurer and plan. Your insurance card or Lookinsure purchase confirmation also lists these details.

Question 20

How do I apply for health insurance in the UAE?

Accepted Answer

Compare plans from Lookinsure's partner insurers online, choose a plan that matches your needs and budget, then complete the application with your Emirates ID and basic health details. Once approved, your policy is emailed to you the same day.

Question 21

What types of health insurance plans are available in the UAE?

Accepted Answer

UAE health insurance ranges from the mandatory Essential Benefits Plan up to premium international plans, with most residents choosing individual, family, or employer-sponsored group plans in between. Plans differ mainly in hospital network size, annual coverage limit, and whether maternity or dental are included.

Question 22

Can I buy health insurance online in the UAE?

Accepted Answer

Yes. You can compare and buy health insurance entirely online through Lookinsure in a few minutes, with secure e-payment and no branch visit required. Support is available by WhatsApp if you'd rather have someone talk you through the options first.

Question 23

Can I pay for health insurance in installments?

Accepted Answer

Yes. Lookinsure lets you split your health insurance premium into interest-free installments through Tabby or Tamara at checkout, with no added fees for paying over time. You can also pay in full using Visa, Mastercard, Apple Pay, Google Pay, or Magnati.

Question 24

What is pet insurance?

Accepted Answer

Pet insurance covers unexpected veterinary costs for your cat or dog, including illness, injury, surgery, and hospitalization, in exchange for a monthly or annual premium. In the UAE it's a newer product than car or health insurance, but it protects you from vet bills that can run into thousands of dirhams.

Question 25

How much does pet insurance cost in the UAE?

Accepted Answer

Pet insurance in the UAE typically starts from around AED 30–90 a month depending on the pet's species, breed, and age, with cats generally cheaper to insure than dogs. Senior pets and add-ons like wellness or third-party liability cover raise the premium.

Question 26

What does pet insurance cover?

Accepted Answer

Most pet insurance plans cover veterinary treatment for accidents and illness, surgery, hospitalization, and diagnostic tests like X-rays or blood work, up to an annual limit. Many plans also include third-party liability if your pet injures someone or damages property, plus optional add-ons like routine wellness care.

Question 27

Does pet insurance cover pre-existing conditions?

Accepted Answer

No. Like human health insurance, pet policies exclude conditions your pet already had or showed symptoms of before the policy started, along with routine care like standard vaccinations, spaying, and neutering. That's why it's worth insuring pets while they're young and healthy, before any conditions develop.

Question 28

Which pets are eligible for pet insurance in the UAE?

Accepted Answer

Pet insurance in the UAE is generally available for cats and dogs, usually from around 8 weeks up to 8–10 years old at the start of the policy, with some insurers offering cover for exotic pets like birds or rabbits. Your pet typically needs to be microchipped to qualify.

Question 29

How do I make a pet insurance claim?

Accepted Answer

Pay the vet bill upfront, then submit the itemized invoice, treatment notes, and your policy number to your insurer through their claims portal, app, or email. Most UAE pet insurers process straightforward claims within 5–10 working days and reimburse you directly to your bank account.

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Frequently Asked Questions