Adamjee Insurance Company in UAE

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Regulated by the Government of Dubai

Since 1960, Adamjee insurance has stood as one of the largest and most established general insurers in the region. Operating in the UAE with financial strength and a customer-first approach, the company delivers a comprehensive portfolio of Adamjee insurance plans designed for individuals, families, and businesses seeking reliable protection, from corporate health insurance to home coverages.

Overview of Adamjee Insurance

Adamjee insurance company Limited (AICL) brings decades of underwriting expertise and financial stability to the UAE market. Their regional presence is supported by:

The Largest General Insurer in MENA: Incorporated in 1960 and listed on the Pakistan Stock Exchange, AICL holds the largest paid-up capital and reserves in the market.
Growing UAE Footprint: A dedicated regional presence serving residents and businesses across Dubai, Abu Dhabi, and the Northern Emirates.
Specialized High-Risk Expertise: Pioneers in covering Oil & Gas (upstream and midstream), Wind and Thermal Energy Risks, Petrochemical Factories, and large-scale Industrial Projects.
AA+ IFS Rating: Recognized financial strength ensuring reliable claim settlement capabilities.
Sharia-Compliant Solutions: Extensive Window Takaful Operations offering a wide range of Halal insurance products, including car insurance.

Key Benefits of Adamjee Insurance in Dubai

What distinguishes the Adamjee insurance company are specific advantages rooted in its specialized expertise and customer commitment.

24/7 Dedicated Customer Care: A round-the-clock call center ensures assistance is always available, backed by a team trained for outstanding service delivery.
Comprehensive Travel Solutions: GoSecure travel plans include dedicated Hajj, Umrah & Ziarat coverage, Student plans, Schengen-compliant policies, and multi-trip annual options with direct settlement in Schengen States through partnership with International SOS.
SMS Claim Updates: Policyholders receive proactive SMS alerts throughout the claims process, eliminating the need to chase for updates.
Banking & Financial Sector Trust: Adamjee insures a large number of banking and financial institution clients, reflecting institutional confidence in their risk management capabilities.
Timely Settlement Record: Financial strength allows for the timely settlement of even substantial, high-value claims.

Types of General Insurance Offered by Adamjee

The Adamjee general insurance company provides a complete spectrum of coverage solutions for every stage of life and business, from family health insurance to commercial marine insurance..

Type of Insurance	What It Covers	Key Products & Plans
Motor Insurance	Comprehensive cover including own damage, total loss, theft, fire, and third-party liability.	Third-Party, Own Damage, Comprehensive
Health Insurance	Individual, family, and group medical plans with inpatient and outpatient coverage.	Silver, Gold, Platinum Plans
Travel Insurance	Worldwide medical expenses, trip cancellation, baggage loss, personal liability, and 24/7 assistance.	GoSecure Supreme, Advance, Economy, Delight, Plus, Care, Schengen Active, Hajj & Umrah, Student Plans
Home Insurance	Protection for residential building structure and contents against fire, lightning, explosion, earthquake, and other named perils.	Residential Building & Contents Insurance
Personal Accident Insurance	Financial protection against accidental death, permanent disablement, and medical expenses.	Individual Personal Accident Plans
Commercial Insurance	Specialized coverage for Oil & Gas, Energy, Engineering, Telecom, Marine, Property, and liability risks.	Contractors All Risks, Erection All Risks, Machinery Breakdown, Public Liability, Marine Cargo, and more

Adamjee Insurance Claim Process in Dubai

Adamjee emphasizes transparent communication and efficient claims handling backed by financial strength and experienced professionals.

Motor Insurance Claims

To feel a claim under your Adamjee car insurance you will need to follow the steps outlined below:

Report to Police: Immediately report the accident and obtain the original police report with all details correctly recorded.
Notify Adamjee: Contact the claims department directly to register your loss. You will receive a claim reference number and guidance on next steps based on your car model, whether you bought car insurance for Volvo or a Jaguar.
Submit Documents: Provide the original police report, a copy of your valid driving license, and a copy of the vehicle registration card.
Repair: Once the repair estimate is approved, your vehicle will be repaired at an Adamjee-approved workshop.

Health Insurance Claims

Network Providers: For cashless treatment, visit any hospital or clinic within Adamjee's direct billing network and present your insurance card.
Reimbursement Claims: If you pay upfront at a non-network facility, submit the original medical bills, detailed medical reports, and a completed claim form to the claims department.
Policy Exclusions: Be aware that pre-existing conditions, dental treatment (except emergency accidental dental), pregnancy-related expenses, and routine check-ups are standard exclusions. Please refer to your policy wording for complete details.

Travel Insurance Claims

Medical Emergencies Abroad: Contact the 24/7 International SOS assistance helpline immediately for guidance and direct settlement arrangements where available.
Non-Medical Claims: For baggage loss, flight delay, or passport loss, retain all original supporting documents including Property Irregularity Reports from airlines and police reports.
Submission: Complete the travel claims form and submit all original documentation within the timeframe specified in your policy.

Customer Support & Contact Details for Adamjee Insurance

For immediate assistance, claims reporting, or general inquiries, use the following official channels for Adamjee insurance in the UAE.

WhatsApp: +97142752337
Claims & Customer Care Support: +971 600 500 242
Official Email: [email protected]
Complaint Submission: Online form available at adamjeeinsurance.ae/complaints
Office Locations:

Office	Address
Dubai Office	One by Omniyat Building, 3rd Floor, Unit No. 301/302, P.O. Box 4256, Business Bay, Sh. Zayed Road, Dubai – UAE
Abu Dhabi Office	Abdulla Bin Darwish Building, 15th Floor, Unit No. 1501, P.O. Box 53633, Abu Dhabi – UAE
Sharjah Office	Office No. 21, 2nd Floor, ADCB Building, Al Soor Area, Sharjah – UAE
Motor Claims Settlement Centre	6 – 19 d Street, Umm Ramool, Rashidiya, Dubai - UAE

Frequently Asked Questions

Adamjee general insurance plans cover a comprehensive range, including motor (third-party, own damage, and comprehensive), health (individual and family), travel (international, Schengen, Hajj/Umrah, Student), home (building and contents), personal accident, and commercial lines such as engineering, marine, energy, property, and liability insurance.

For motor claims, obtain a police report and contact the claims department with your driver's license and vehicle registration. For health claims, use network hospitals for cashless treatment or submit reimbursement claims with original medical documents. For travel claims, contact the 24/7 assistance helpline for medical emergencies.

Yes. Adamjee offers a wide range of Sharia-compliant Takaful products through its dedicated Window Takaful Operations. These products are structured to eliminate elements of Gharar (uncertainty), Maisir (gambling), and Riba (interest), serving customers who require Halal insurance solutions.

For motor claims: original police report, valid driving license copy, and vehicle registration card copy. For health claims: original medical bills, detailed medical reports, and a completed claim form. For travel claims: original airline irregularity reports, police reports, receipts, and completed claims form.

For total loss motor claims, Adamjee have to pay compensation within 15 days of receiving completed documents ; industry averages for other claims are 7–15 working days for health reimbursement and 10–20 working days for motor own-damage

Cover typically extends to any licensed driver operating the vehicle with the policyholder's permission, subject to the terms and conditions of your specific policy. Driving without a valid license is explicitly excluded from coverage.