Dubai National Insurance (DNI) In UAE

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Regulated by the Government of Dubai

For over 30 years, Dubai National Insurance (DNI) has been a cornerstone of the UAE's financial landscape. As one of the first companies listed on the Dubai Financial Market, DNI provides residents and businesses with reliable, comprehensive DNI insurance plans backed by international 'A ' rated securities.

In what follows, we provide a concise overview of the company and its insurance plans.

DNI Insurance in UAE

Founded in 1991, Dubai National Insurance & Reinsurance P.S.C. has built its reputation for stability, customer trust, and deep local expertise. Their operation in the UAE is defined by:

Proven Legacy & Stability: Over three decades of steady growth and conservative underwriting in the UAE market.
Strong Financial Backing: Reinsured by global leaders like Swiss Re, SCOR, and Munich Re, ensuring robust claim-paying ability.
"One Step Ahead" Service: A commitment to proactive, personalized service through a team of qualified professionals.
Full-Spectrum Solutions: Offering everything from personal motor and home cover to complex commercial and engineering risks.

Key Benefits of Dubai National Insurance in Dubai

Choosing the DNI insurance company means accessing advantages forged through long-term market presence and customer focus.

30+ Years of Local Expertise: Their deep-rooted understanding of the Dubai and Abu Dhabi markets allows for tailored risk solutions that newer insurers may not offer.
Direct WhatsApp Claims Service: Report a motor claim conveniently via WhatsApp at 600 5 80000, streamlining the initial notification process.
Gold & Classic Card Benefits: Holders of these premium tiers receive exclusive roadside assistance from the International Motoring Club (IMC) for both accidents and breakdowns.
Specialized Niche Cover: DNI insurance offers unique products like Pedal Cycle Insurance, providing coverage for theft, accidental damage, personal accident, and public liability for cyclists which is a detail-oriented approach to customer needs.
Agency & Quality Workshop Network: For comprehensive policyholders, DNI maintains ties with authorized agencies and a vetted network of non-agency repair workshops to ensure quality repairs.

Types of General Insurance Offered by DNI

The DNI general insurance company provides a complete range of coverage for every aspect of life and business in the UAE.

Type of Insurance	What It Covers	Key Product Names
Motor Insurance	Comprehensive cover and mandatory Third-Party Liability (TPL) for vehicles.	Comprehensive, Third-Party
Health Insurance	Individual, family, and corporate group health plans with access to nearly 1000 providers.	Group Medical, Individual Medical
Travel Insurance	Worldwide coverage for trip cancellation, medical emergencies, and lost belongings.	Travel Insurance Plans
Home Insurance	Protection for building structures, personal contents, and tenant's liability.	Home Insurance
Commercial/Business Insurance	Comprehensive solutions for companies, including Fleet, Engineering, Liability, and Property.	Motor Fleet, Engineering, Public Liability

DNI Insurance Claim Process in Dubai

DNI prioritizes clear guidance and efficient support during the claims process.

Motor Insurance Claims

Here's what you should keep in mind when filing a claim on your DNI car insurance policy.

Immediate Action: Ensure safety and call the police (999) for a report. For immediate assistance, call DNI at 600 5 80000.
Submit Documents: You can initiate your claim via their dedicated WhatsApp line (600 5 80000) or online form. Required documents include the original police report, a copy of the vehicle registration card, a copy of the driver’s license, and a completed claims form.
Repair: For comprehensive policies, repairs can be conducted at an authorized agency (if included in your plan) or at one of DNI's approved network workshops.
Roadside Assistance: Gold and Classic cardholders can contact the International Motoring Club at 600 575751 for accident or breakdown support.

Health Insurance Claims

Dubai National health insurance claims are much more straightforward than their motor claims. Here's what you should know:

Cashless Network Access: Use your DNI health card at any of their nearly 1000 network providers, including major hospitals and clinics, for direct billing.
Reimbursement Process: If you pay upfront at a non-network facility, submit the original medical bills, reports, and a claim form to DNI for reimbursement as per your policy terms.
Group Policy Holders: Typically, claims are managed through a designated Third-Party Administrator (TPA); your HR department can provide specific contacts and procedures.

Customer Support & Contact Details for DNI Insurance

For prompt service, claims, or inquiries, contact Dubai National Insurance (DNI) through the following official channels:

General & Claims Helpline: 600 5 80000
24/7 Roadside Assistance (for Gold/Classic Plans): 600 575751 (International Motoring Club)
Offices:

Dubai Head Office: Sheikh Zayed Road, 3rd Floor, Dubai National Insurance Building, Sheikh Zayed road (Next to Mazaya Center),Behind Coca Cola Arena

WhatsApp: 600 5 80000 - Phone: 600 5 80000 -E-mail: [email protected]

Abu Dhabi Office: Ground Floor , United Square Mall, Abu Dhabi, UAE.

WhatsApp: 600 5 80000 - Phone: +971 2 643 4448 - E-mail: [email protected]

Al Ain Office: Ground Floor, Office No. 3, Adnoc Vehicle Inspection Center, Al Ain, UAE

WhatsApp: 600 5 80000 - Phone: +971 4 596 9441 - E-mail: [email protected]

Online Services: Policies can be purchased and managed online via the DNI website.

Frequently Asked Questions

DNI general insurance plans provide wide-ranging coverage. For individuals, this includes motor, health, travel, home, and even specialty covers like pedal cycle insurance. For businesses, they offer motor fleet, group health, engineering, liability, marine cargo, and property insurance.

The fastest way to file a motor claim is via their dedicated WhatsApp line at 600 5 80000. You can also call the same number or use their online form. Always have your police report and vehicle documents ready.

Yes. For comprehensive motor insurance, DNI has a network of approved repair workshops (both agency and non-agency) where cashless repairs are available once your claim is approved.

For a motor claim, you need the original police report, vehicle registration card copy, driver’s license copy, and a completed claim form. For a health claim, original medical bills and reports are required.

Simple, documented motor claims are often processed efficiently. The timeline can vary based on complexity, but DNI’s direct claims service aims to streamline communication and settlement.

Yes, most car insurance policies in UAE provide coverage for liabilities caused by an additional driver, but only if they are listed on the policy.