Tokio Marine Insurance Company

Choosing the right insurance requires a partner with proven stability and local understanding. Tokio Marine insurance company offers precisely that in the UAE. With over 140 years of global experience and a strong regional partnership with Al Futtaim, Tokio Marine provides reliable, comprehensive coverage for your car, home, travel, and business needs.

This overview details their plans, benefits, and straightforward claims process, helping you secure trusted protection with confidence.

Tokio Marine Insurance in UAE

Tokio Marine & Nichido Fire Insurance Co. Ltd. isn't a new name; it's actually one of the oldest and largest property and casualty insurance groups in the world, with roots going back over centuries.

Here’s a quick snapshot of what that means for you:

• Strong Backing: You’re dealing with a company that has serious financial stability and a long-term commitment to the region.
  
  
• Wide Range: They don’t just do one thing. From mandatory car insurance to comprehensive home and travel plans, they’ve got the essentials covered.
  
  
• Local Understanding: Partnering with the Al Futtaim Group gives them a deep understanding of the UAE market and what residents and businesses here actually need.

Key Benefits of Tokio Marine Insurance in Dubai

So, what makes Tokio Marine insurance stand out from the crowd? It’s not just about having policies; it’s about how those policies are designed to make your life easier.

• Super-Fast, Simple Claims: Tokio Marine insurance really pushes for quick claims settlement. For small car repairs, they even offer a "Self-Authorization" limit (up to AED 1,000-2,000 depending on your plan) so you can get your car fixed at a garage of your choice without waiting for approvals.
  
  
• Rewards for Safe Driving: If you’re a careful driver, Tokio Marine insurance plans reward you for it. Their No Claims Discount can save you up to 20% on your premium, which is a pretty nice bonus for driving safely.
  
  
• Always-On Roadside Help: Getting stuck with a flat tyre or a dead battery is never fun. Their comprehensive car policies include 24/7 roadside assistance through AAA, so help is just a phone call away.
  
  
• Keeping You Mobile: If your car is in the shop after an accident, being without it is a huge hassle. Some of their plans offer a "courtesy car" or rental allowance, so you’re not left stranded.
  
  
• Straightforward Online Service: You can get quotes, buy policies, and even report claims online at any time. It’s all about giving you control and convenience.

Types of General Insurance Offered by Tokio Marine

"General insurance" is just a term for pretty much all the non-life insurance you might need. Tokio Marine general insurance company has a solid lineup here in the UAE. Here are some of the main types they offer:

For individuals, their car insurance and health insurance (through corporate plans and international partners like Expacare) are particularly popular choices.

Tokio Marine Insurance Claim Process in Dubai

Knowing how to make a claim is just as important as buying the policy. Here’s a brief rundown for two common scenarios.

Car Insurance Claims

1. At the Scene: Ensure safety, call the police (999), and get a police report. It’s mandatory.
   
   
2. Notify Tokio Marine: You can call their dedicated claims line at 600 50 3030 (8 AM - 8 PM, Sun-Thu) or report it online through their website.
   
   
3. Submit Documents: You’ll typically need the original police report, a copy of your driving license, and a copy of your vehicle registration card (Mulkiya).
   
   
4. Repair: They will guide you to one of their network garages. For small repairs under your self-auth limit, you can choose your own garage.

Travel Insurance Claims

1. In an Emergency: If you need medical help abroad, contact their 24/7 global assistance team immediately (the number is on your policy certificate).
   
   
2. Gather Evidence: For any claim (lost baggage, flight delay, etc), keep all receipts, official reports (e.g., from the airline or police), and medical documents.
   
   
3. Submit a Claim: Contact the Tokio Marine team when you return or through their assistance line to start the claims process and submit the required paperwork.

Health Insurance Claims with Tokio Marine Insurance

While Tokio Marine general insurance plans in the UAE are primarily offered through corporate plans and their international partner, Expacare, the claims process is designed for clarity and support when you need it most.

For Members of Expacare International Health Plans (Administered by MedNet):

• For Treatment: Present your MedNet member card at any network hospital or clinic for direct billing. You typically won’t need to pay upfront for covered services.
  
  
• In a Medical Emergency: Contact the 24/7 global assistance helpline provided on your insurance certificate immediately. They will guide you to appropriate care and manage the logistics.
  
  
• If You Pay Upfront: If you pay for treatment yourself (at a non-network provider or for an eligible outpatient expense), keep all original receipts and medical reports. You can submit a reimbursement claim through Expacare/MedNet’s online portal or via their claims team.

For Corporate Group Health Insurance Plans:

• Network Hospitals: Use your Tokio Marine/TPA (Third Party Administrator) insurance card at network providers for cashless treatment.
  
  
• Claims Process: For corporate health insurance plans, reimbursement for non-network or outpatient claims is managed as per your company's HR policy. You will usually submit original bills and a claim form to your company’s designated contact or directly to the TPA.

Customer Support & Contact Details for Tokio Marine Insurance

Getting in touch with them is pretty straightforward. Here are the key numbers and details you might be searching for:

• General Claims Helpline: 600 50 3030
• Sales & New Inquiries: 800 8663 (Toll-free)
• 24/7 Roadside Assistance (for Car Insurance): 600 50 8181
• Online Services: You can get quotes, renew policies, and report claims directly on their website.
• Office Locations: 

Abu Dhabi Office

Emirates Tower,1st Floor, Office Suite # 42, Hamdan Street.

Phone: +97126432290

Working Hours: 8.00 am to 5.00 pm, Monday to Friday

Dubai Office

302-305, Floor No. 3, Single Business Tower, Near Emirates Holidays, JW Marriott Marquis Hote,l and Business Bay Metro Station

Phone: +97143502 777

Working Hours: 8.00 am to 5.00 pm, Monday to Friday